Fixing TrustedInstaller.exe constantly crashing error

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Recently I encountered an error with TrustedInstaller.exe constantly crashing on my Windows 7 x64 home PC. These crashes were displayed in Windows Event Log:

trustedinstaller.exe crash

Details of the crash:

Имя сбойного приложения: TrustedInstaller.exe, версия: 6.1.7601.17514, отметка времени: 0x4ce7989b
Имя сбойного модуля: ntdll.dll, версия: 6.1.7601.17725, отметка времени 0x4ec4aa8e
Код исключения: 0xc0000005
Смещение ошибки: 0x000000000003074a
Идентификатор сбойного процесса: 0x155c
Время запуска сбойного приложения: 0x01cddd155365136f
Путь сбойного приложения: C:\Windows\servicing\TrustedInstaller.exe
Путь сбойного модуля: C:\Windows\SYSTEM32\ntdll.dll
Код отчета: 9183e05c-4908-11e2-893c-005056c00008

This recommendations helped me: http://support.microsoft.com/kb/946414
In short, they recommend to open Regedit (Press Start->type in search "Regedit"), then find the following registry keys and delete them:

  • HKEY_LOCAL_MACHINE\COMPONENTS\PendingXmlIdentifier
  • HKEY_LOCAL_MACHINE\COMPONENTS\NextQueueEntryIndex
  • HKEY_LOCAL_MACHINE\COMPONENTS\AdvancedInstallersNeedResolving

On my PC there was only PendingXmlIdentifier one. This stopped the TrustedInstaller.exe crashes and helped to solve the problem.

Also, there is an article by chentiangemalc here that describes another cause of crashing and more detailed way to investigate and solve the problem http://chentiangemalc.wordpress.com/2012/06/07/case-of-the-totally-broken-trustedinstaller/

Hope this will also help you.

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Thursday the 23rd.